SHIPPING POLICY

At JessFlavors, we are dedicated to providing you with high-quality Nike and Air Jordan footwear, along with a seamless shopping experience. This Shipping Policy outlines the terms and conditions that govern the delivery of our products to you.

1. Order Processing

  • Processing Time: All orders are processed within 2-4 business days (Monday through Friday, excluding holidays).
  • Order Confirmation: You will receive an email confirmation once your order is placed. If you do not receive this email within 24 hours, please check your spam folder or contact us at contact@jessflavors.com.
  • Order Verification: For your protection, orders may be subject to verification. We may contact you via email or phone if additional information is required.

2. Shipping Options and Costs

  • Free Shipping: Enjoy free standard shipping on all orders over $199.
  • Standard Shipping Fee: A flat rate of $7.99 will be applied to orders under $199.
  • Shipping Carriers: We partner with reputable carriers such as FedEx, UPS, and USPS to deliver your orders safely and promptly.
  • Shipping Area: Currently, we ship exclusively within the United States. We do not offer international shipping at this time.

3. Estimated Delivery Time

  • Standard Shipping: After processing, orders are estimated to be delivered within 7 to 15 business days (Monday through Friday, excluding holidays).
  • Delivery Times: Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

4. Order Tracking

  • Tracking Information: Once your order is shipped, we will send you an email with a tracking number and a link to track your package.
  • Real-Time Updates: Use the tracking link to receive real-time updates on your shipment’s status.
  • Assistance: If you encounter any issues with tracking, please contact us at contact@jessflavors.com for assistance.

5. Taxes and Fees

  • Sales Tax: A 5% sales tax will be added to your order total at checkout, in accordance with state and local tax laws.
  • No Additional Fees: There are no hidden fees or surcharges beyond what is displayed at checkout.

6. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is correct. JessFlavors is not responsible for orders delivered to incorrect addresses provided by the customer.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or because it was unclaimed, we will notify you. Additional shipping charges may apply for re-delivery.
  • Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us so we can investigate the issue with the carrier.

7. Damaged or Lost Items

  • Damaged Goods: If your order arrives damaged, please email us within 48 hours of delivery at contact@jessflavors.com. Include photos of the damage and your order number.
  • Lost Packages: If you believe your package is lost, contact us immediately. We will work with the carrier to locate your package or arrange for a replacement or refund.

8. Returns & Exchanges

  • Return Window: We accept returns and exchanges within 30 days of the delivery date.
  • Condition of Items: Items must be unworn, in original packaging, and include all tags and accessories.
  • Return Process: To initiate a return or exchange, email us at contact@jessflavors.com with your order number and reason for return.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • Refunds: Refunds will be processed to the original payment method within 7 business days after we receive and inspect the returned item.

9. Customer Support

  • Contact Us: If you have any questions or need assistance, please reach out to us.
  • Business Hours: Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (EST).

10. Policy Updates

JessFlavors reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

Thank You for Choosing JessFlavors

We appreciate your business and are committed to delivering exceptional products and service. Your satisfaction is our top priority, and we look forward to being a part of your sneaker journey.

Happy Shopping!

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