Refund and Returns Policy

Overview

At JessFlavors, your satisfaction is our top priority. We are committed to providing high-quality Nike and Air Jordan footwear that you’ll love. However, if you are not completely satisfied with your purchase, we’re here to help.

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1. Return Policy

• Return Window: You have 30 days from the date of delivery to return your items for a refund or exchange.
• Eligible Items: To be eligible for a return, your item must be:
  • Unworn and in the same condition that you received it.
  • In the original packaging with all tags, accessories, and documentation included.
• Non-Returnable Items: Certain products may not be eligible for return, including:
  • Gift cards.
  • Items marked as final sale or non-returnable.
• Proof of Purchase: A receipt or proof of purchase is required to process all returns.

2. How to Initiate a Return

• Contact Us: To start the return process, please email us at contact@jessflavors.com with your order number and reason for return.
• Return Authorization: Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
• Return Shipping:
  • Customers are responsible for the cost of return shipping unless the return is due to a damaged or defective item.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

3. Refund Policy

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 2-5 business days.
• Refund Method:
  • Approved refunds will be processed to your original method of payment.
  • You will receive a confirmation email once the refund has been issued.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).

4. Exchanges

• Eligibility for Exchange: If you need to exchange an item for a different size or style, please contact us within the 30-day return window.
• Exchange Process:
  • Email us at contact@jessflavors.com with your order number and exchange request.
  • Once approved, we will guide you through the exchange process.
• Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will offer a refund or alternative options.

5. Damaged or Lost Items

• Damaged Items:
  • If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
  • Email contact@jessflavors.com with your order number, a description of the issue, and photos of the damage.
  • We will arrange for a replacement or refund at no additional cost to you.
• Lost Items:
  • If you suspect your package is lost, contact us immediately.
  • We will work with the shipping carrier (FedEx, UPS, USPS) to investigate and resolve the issue.
  • Resolution may include a replacement shipment or refund, depending on the outcome of the investigation.

6. Exceptions and Special Circumstances

• Late or Missing Refunds:
  • If you haven’t received a refund after the processing period, first check your bank account and contact your credit card company, as it may take some time before the refund is officially posted.
  • If you’ve done this and still have not received your refund, please contact us at contact@jessflavors.com.
• Sale Items:
  • Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged unless they are defective or damaged.

7. Customer Support

• Contact Information:
  • Email: contact@jessflavors.com
• Business Hours:
  • Monday to Friday, 9:00 AM – 5:00 PM (EST)
• Response Time:
  • We strive to respond to all inquiries within 24 hours during business days.

8. Shipping Costs and Taxes

• Return Shipping Costs:
  • Return shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective items).
• Original Shipping Costs:
  • Original shipping costs are refundable only if the return is due to our error.
• Taxes:
  • All refunds will include the applicable sales tax paid at the time of purchase.

9. International Returns

• Shipping Area: Currently, we only ship and accept returns within the United States.

10. Policy Updates

JessFlavors reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our return practices.

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Thank You for Shopping with JessFlavors

We appreciate your business and are committed to ensuring you have a positive experience with us. If you have any questions or need further assistance, please don’t hesitate to reach out.

Happy Shopping!

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